Privacy Policy

Last Updated: June 2026

Our Privacy Commitment

At Utopgrace™, operated by Pete's Pet Supply, we respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us, or interact with our services.

1. Information We May Collect

We collect information that helps us operate our store, fulfill orders, and improve your shopping experience.

Information You Provide

When you use our website, we may collect information such as:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Customer service messages

• Payment-related information

You may provide this information when you place an order, create an account, subscribe to updates, or contact customer support.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Device type

• Browser type

• Operating system

• Pages viewed

• Website interaction data

• Cookie and tracking technology information

This information helps us understand website performance and improve user experience.

2. How We Use Your Information

We may use collected information for the following purposes:

Order Processing

📦 To process purchases, confirm orders, arrange shipment, and provide delivery updates.

Customer Support

📧 To respond to questions, resolve order concerns, and provide product-related assistance.

Website Improvement

📊 To analyze website usage, improve navigation, enhance product pages, and optimize customer experience.

Marketing Communications

📢 If you choose to subscribe, we may send updates about products, promotions, new arrivals, or brand news.

You may unsubscribe from promotional emails at any time.

Security & Fraud Prevention

🔒 To help detect unauthorized activity, prevent fraud, protect transactions, and maintain website security.

3. Payment & Data Security

Your payment security is important to us.

Sensitive payment information is processed through secure third-party payment providers. Utopgrace™ does not store complete credit or debit card numbers on our servers.

We may use security measures such as:

• Encrypted checkout technology

• Secure payment gateways

• Access controls

• Protected transaction processing

While we work to safeguard personal information, no online system can guarantee complete security.

4. Sharing Information with Service Providers

We do not sell your personal information for independent third-party use.

However, we may share limited information with trusted service providers that help us operate our business, such as:

• Payment processors

• Shipping carriers

• Website hosting providers

• Customer support tools

• Analytics platforms

• Marketing and advertising partners

These providers may only use information as needed to perform services for our store.

5. Advertising & Analytics Technologies

We may work with advertising and analytics partners to understand customer interests, measure campaign performance, and display more relevant advertisements.

These partners may use:

• Cookies

• Pixels

• Tags

• Similar tracking technologies

Partners may include platforms such as Meta, Google, Shopify-related services, and other advertising providers.

Their collection and use of information is governed by their own privacy policies.

6. Cookies

Our website uses cookies and similar technologies to support site functionality and improve your shopping experience.

Cookies may be used for:

🍪 Shopping cart and checkout functions

🍪 Remembering preferences

🍪 Website analytics

🍪 Advertising measurement

🍪 Improving site performance

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may include links to third-party websites or services.

Utopgrace™ is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of third-party sites before providing personal information.

8. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the right to request information about how personal data is collected, used, shared, or deleted.

Eligible users may contact us to request:

• Access to personal information

• Correction of inaccurate data

• Deletion of certain personal information

• Details about data-sharing practices

Requests can be sent to our support email.

9. Do Not Track & Privacy Signals

Some browsers may send “Do Not Track” or similar privacy signals.

Where required by applicable law, we will respond to recognized privacy preference signals in accordance with legal requirements.

Browser-based privacy settings may apply only to the specific browser or device being used.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

11. Data Breach Notification

If a security incident occurs that affects personal information, we will take appropriate steps to investigate and respond.

When required by law, we may notify affected users through email, website notice, or other appropriate communication methods.

12. Email Marketing & Unsubscribe Options

If you sign up for marketing emails, you may receive promotional messages from Utopgrace™.

We follow applicable email marketing laws and aim to ensure that promotional emails are clearly identified.

You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us directly.

Order-related and service-related emails may still be sent when necessary.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes.

Any updates will be posted on this page with the revised date.

Continued use of our website after updates means you accept the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Utopgrace™

Company Name: Pete's Pet Supply

Email: service@utopgrace.com

Thank you for trusting Utopgrace™ with your pet lifestyle shopping experience.